German Speaking Contact Centre Agent

German Speaking Contact Centre Agents

Salary: £27,000 per annum + Benefits + Profit Share Bonus Scheme

Location

Whether you will work remotely in the UK, at our bright, modern campus in Kent, or hybrid, as long as you can deliver a great service for customers, we are flexible for this role.

About

At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day.

We sell everything but the holiday. Using innovative technology, we provide great value travel extras in the UK and Europe as well as UK Breaks, with an unrivalled experience to over 8 million travellers a year. With over 40 years' experience, there's nothing our team of travel experts doesn't know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel.

We're looking for customer-focused people to join our team and become experts at helping our German customers find the best products and services that make travelling easy, simple and fun. We're searching for diverse perspectives and big ideas from people who are curious and keen to learn!

Please note: this role is not eligible for UK skilled worker visa sponsorship, so we can only consider applicants who already have the right to work in the UK.

By joining our team you'll:

• Speak and write German and English fluently to be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must.
• Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience.
• Become a product expert and brand ambassador, developing in-depth knowledge of our range of products and services.
• Receive full training and support from our dedicated Contact Centre Trainers. Starting with an induction programme, designed to give you the knowledge and confidence you need to be successful in the role. Followed by weekly 1-to-1 coaching and mentoring to support your continual development.
• Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps. If you've never used these before - we'll show you how.
• Be part of a supportive, thriving, 'be one team' environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture.
• Enjoy a world of benefits including 25 days holiday, your birthday off, enhanced parental leave, pension, life assurance, discounts for cinema tickets and high street retailers, cycle to work scheme.
• You will have access to our wellbeing benefits - we offer a free employee assistance programme - enhanced after 4 years to private medical insurance and health screening, discounted gym membership, holiday buy scheme. Plus, our in-house network of trained mental health first aiders who are on hand should you need support.

What you can bring to our team:

• You are an effective communicator with a warm, friendly, inviting and engaging tone of voice, with the ability to adapt and tailor your approach to each customer.
• A flexible approach with the ability to adapt to different products, customers and scenarios.
• Reliability and a self-reliant way of working
• Experience of working in a sales and service-oriented environment, as well as excellent collaboration and communication skills.

If you choose to work remotely, you must have cabled broadband at home and a suitable private working space. So that we can provide the best service to our customers, 4G mobile routers are not suitable for this role.

Prior contact centre experience is not necessary although we're ideally looking for people who:

• have previously worked in a customer-facing role
• thrive in a fast-paced environment
• have a great attention to detail
• care about providing an effortless experience to our customers
• have no trouble multitasking

We're looking for German speaking agents but further foreign language skills are an advantage - particularly French and Dutch

Be One Team

No matter where you are in your career, this is your opportunity to learn new skills and be part of an awesome team of experts - all here to support and help each other deliver epic service to our customers.

Hours

On a full-time basis, you would work 37.5 hours per week, being scheduled for shifts across our opening hours (Monday - Friday 8am-6pm & one Saturday a month 9am-2pm)

Our aim is to be as inclusive as possible, we welcome full-time and part-time candidates who can work shifts to meet the needs of our customers. This will include some Saturdays. You'll work 4 Saturdays in a 12-week rota, so roughly 1 every 3 weeks.

You will need to be able to attend a 2-week full-time induction. This is super important as it has been purpose-built and designed to give you the knowledge and confidence you need to be successful in the role.

Rotas are given out 8 weeks in advance so you have plenty of time to plan ahead and enjoy your free time.

How we hire for this role

If we believe you might be a match, you'll enter our hiring process as follows:

• Initial telephone call with a member of our recruitment team so we can get to know you a little better.
• You will then be invited to an interview with the manager of our German Contact Centre team. This normally takes around an hour and will be held online. It's a great opportunity to find out about the role and for us to learn more about your skills and experience and what you can expect working with us.

Cultivating a diverse and inclusive culture is paramount for us.

As part of this, we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are.

Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via [email protected]

Benefits
Why choose Holiday Extras?

We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times.

At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day. Learn more about our culture and benefits.

• Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
• Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
• Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
• Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
• Plan ahead: Income protection, Critical illness cover and Life assurance