German Speaking HR-IT Service Manager

As an internationally operating IT specialist, we are looking for you as an HR-IT Service Manager. You will shape the digital future of our HR processes and take on a key role in ensuring a stable, user-oriented IT operation in the HR sector and actively drive the development of a clearly structured service concept. This is a 2-year fixed-term position

Responsibilities:

• Operational security: You are responsible for the smooth operation of the HR-IT systems with a particular focus on SAP SuccessFactors Employee Central and JIRA from Atlassian. You ensure that technical disruptions are quickly and sustainably resolved and that the systems are stable, performant, and user-friendly.
• Service concept & process design: You develop a holistic service concept for the HR-IT landscape, define clear roles, responsibilities, and service levels, and ensure continuous development of the service processes.
• Coordination & communication: You act as the central interface between HR, IT, and external service providers. You coordinate service requests, ensure transparent communication, and promote regular exchange within the HR-IT area. Additionally, you work closely with central units and partners within the Bertelsmann Group to leverage synergies and consider group-wide standards.
• Quality assurance & reporting: You monitor service quality based on defined KPIs, derive optimization potentials, and ensure structured documentation.
• Project support: You accompany HR-IT projects from an operational perspective, bring requirements from day-to-day business, and support the introduction of new systems and services.

Requirements:

• Completed studies in (business) informatics, HR-IT, or a comparable qualification.
• Experience in IT service or application management, ideally in the HR environment.
• Understanding of operational processes in the HR sector and IT-supported processes.
• Experience with JIRA and Confluence from Atlassian and SAP SuccessFactors, especially Employee Central, is desirable.
• Structured, solution-oriented working style with high self-responsibility.
• Strong communication skills and enjoyment of collaboration with various stakeholders.
• German and English language skills: Required for communication across our international locations.
• Knowledge of IT service management standards (e.g., ITIL) is advantageous.

We Offer:

• Monthly gross salary from 1500 to 2300 EUR, depending on your level of expertise.
• Hybrid way of working with cozy office space in the center of Riga, when needed, and flexible working hours opportunities, based on your own preferences.
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training.
• Necessary essentials - health insurance with dental services and sports coverage.
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives.
• Friendly, multicultural and cooperation orientated colleagues.

About Us:

At Arvato Systems, we are Masters of the Unseen.

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running - quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.

And our commitment to sustainability and responsibility is more than words - it's recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.

Real impact doesn't need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.

For more information, please click here.

LinkedIn / Instagram / Facebook : @arvato_systems_latvia

Company: SIA Arvato Systems Latvia Country: Latvia
State/Region: Riga
City:
Postal Code:
Job ID: 281446

Date: Jul 21, 2025

Location: