GERMAN SPEAKING IT OPERATING AGENT

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a well-established international company in the financial services sector, recognized for its reliability, innovation, and customer focus. They operate across several European markets, offering a wide range of financial and mobility-related products. The organization places strong emphasis on quality, compliance, and customer satisfaction, ensuring that every interaction reflects their brand values.

RESPONSIBILITIES

• Operational Activities within IT Operations include, among others:
  
  Ensuring continuous monitoring of selected systems, such as:
  
  • Monitoring the availability and error messages of IT systems and applications
  • Monitoring services and transactions
  • Monitoring certificates
  • Monitoring job chains
  • Monitoring selected mailboxes
  
  Immediate response to system anomalies, warnings, and error messages, such as:
  
  • Performing mitigating actions and error containment
  • If described in operating instructions, executing further steps (e.g., communication, analysis, evaluation, resolution, escalation, activation of on-call services, ticket creation within the client's system and external provider systems, knowledge transfer to other parties, transport of system changes, etc.)
  • Executing coordinated actions in the event of a security attack
  • Ensuring transparency of the current state of the system landscape at all times
  • Ensuring case-dependent knowledge transfer and involvement of other necessary parties and departments, such as Major Incident Management, Service Desk, Operations Organization, etc.
  • Complete documentation of all activities performed in tools agreed upon with the client
  
  Execution of routine tasks to ensure secure and stable IT operations, such as:
  
  • Reviewing selected media appearances for messages that directly or indirectly affect the client
  • Checking daily, monthly, and year-end processing of selected systems and executing them if necessary
  • Reviewing own ticket queue in the client's service management tool and immediately processing incoming tickets
  • Executing operating instructions
  • Maintaining, organizing, modifying, and using the Operating Task Control, which orchestrates all routine activities of IT operations
  • Actively supporting and contributing to planned technical and organizational measures (e.g., release weekends, maintenance weekends, task forces, restructuring) by implementing system changes

REQUIREMENTS

• German language proficiency - C1/B2 level;
• English language proficiency - B2/C1 level;
• Willingness and ability to work in rotating shifts;
• Strong communication and problem-solving skills;
• Eagerness to learn and adapt to new systems and processes;
• Ability to provide (or obtain) a certificate of good conduct, as the client operates in the financial sector.
• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

WHAT WE OFFER

• Salary range: €2000 - €2300 (GROSS) / month.
• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Chance to switch projects after one year.
• Team building twice a year.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on a project.
• Seasonal activities with colleagues.
• Additional health insurance and loyalty days for Lithuanian residents.
• Referral bonuses.
• Recognition of important occasions of your life.