German-speaking Knowledge Manager

What success looks like in this role:

As a German-speaking Knowledge Manager, you will oversee and coordinate ITIL-based service support processes to ensure high-quality service delivery across assigned clients. You will manage core IT service management areas, including Incident, Major Incident, Problem, Request, and Change Management, with a focus on continuous service improvement.

You will act as a key point of contact between client-facing teams, internal stakeholders, and external partners, while also supporting Major Incident Management by leading bridge calls and ensuring efficient incident resolution.

Key responsibilities

• Act as the main contact for Major Incident Management (MIM) processes and lead incident bridge calls
• Drive continuous improvement and quality assurance across ITSM processes
• Monitor and review changes, perform post-implementation reviews, and document Root Cause Analysis (RCA)
• Analyze problem trends and service request data to identify improvement opportunities
• Facilitate service management meetings (e.g. CAB, Daily Operations, Problem Reviews)
• Collaborate with internal teams, clients, and vendors to ensure smooth service delivery
• Ensure compliance with Service Levels, XLAs, and operational targets
• Prepare reports and communicate service performance and improvements

You will be successful in this role if you have:

• BA/BS degree and 4-6 years of relevant experience, or equivalent
• Fluency in German and English (written and spoken)
• Strong understanding of ITIL processes (Incident, Problem, Change, Request)
• Experience in service coordination or IT service management in a client-facing environment
• Strong communication, stakeholder management, and problem-solving skills

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Home office allowance
• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
• Last and foremost, a great team, also a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.