German Speaking Representative WFH

Job Description:

Are you fluent in German and passionate about delivering exceptional customer experiences? Do you stay in Namibia. Join our dynamic remote team as a Customer Service Representative, where your language skills and people-first attitude will help drive customer satisfaction and business growth.

Key Responsibilities:

• Customer Support: Handle customer inquiries via email, phone, and chat, including orders, complaints, and general support.

• Issue Resolution: Turn challenges into opportunities by offering thoughtful, solution-oriented responses.

• Feedback Loop: Capture and relay customer feedback to improve service delivery and product offerings.

• Order Review: Support customers with design and order queries to prevent issues before they arise.

Requirements:

• Fluent in German and English (read, write, speak)

• Basic proficiency in English for internal communication

• Previous experience in customer support or a related field is desirable

• Must be based in Namibia

Soft Skills:

• Strong customer orientation with a genuine desire to help and support

• Friendly, supportive, and patient demeanor

• Excellent result orientation and problem-solving mindset

• Collaborative team player with a positive attitude

• Efficient and diligent working style with strong organizational skills

Salary - Market Related

Equipment - Provided

If this sounds like the opportunity for you, we'd love to hear from you!

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [email protected]

Required Skills:
• BASIC
• Chat
• Service Delivery
• Team Player
• Organizational Skills
• Salary
• Soft Skills
• Customer Support
• LTD
• Customer Satisfaction
• Email
• Design
• Business
• English
• Customer Service
• Sales
• Communication

Salary Package:
R 22,000.00 - 25,000.00 (South African Rand)
Package Details: