GERMAN SPEAKING SERVICE DESK SPECIALIST

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a well-established international company in the financial services sector, recognized for its reliability, innovation, and customer focus. They operate across several European markets, offering a wide range of financial and mobility-related products. The organization places strong emphasis on quality, compliance, and customer satisfaction, ensuring that every interaction reflects their brand values.

ABOUT THE ROLE

We are looking for a dedicated and motivated Service Desk Specialist. The role operates in a 24/7 shift model, but call volume during nights and weekends is typically low. You'll receive comprehensive training and access to an existing knowledge base (currently being improved). This is a great opportunity for someone who enjoys helping customers, learning new systems, and working in an international environment.

RESPONSIBILITIES

• Handle inbound customer calls and inquiries in German and English;
• Provide professional assistance based on the internal knowledge base and procedures;
• Ensure a high level of customer satisfaction and timely resolution of requests;
• Collaborate with team members and other departments to address complex cases;
• Contribute to continuous improvement by sharing feedback on recurring issues or documentation gaps.

REQUIREMENTS

• German language proficiency - C1/B2 level;
• English language proficiency - B2/C1 level;
• Willingness and ability to work in rotating shifts (24/7 coverage);
• Strong communication and problem-solving skills;
• Eagerness to learn and adapt to new systems and processes;
• Ability to provide (or obtain) a certificate of good conduct, as the client operates in the financial sector.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Chance to switch projects after one year.
• Team building twice a year.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on a project.
• Seasonal activities with colleagues.
• Additional health insurance and loyalty days for Lithuanian residents.
• Referral bonuses.
• Recognition of important occasions of your life.