German-speaking Sr. Seller Onboarding Specialist

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide more than 2 million Sellers use this Marketplace and it is growing rapidly. In this context, Amazon Seller Services is looking for a Sr. Seller Onboarding Specialist to help grow a new business area. When a Seller wants to sell on an Amazon marketplace, the most crucial stage is the listing of their product information. Our Onboarding teams help both Sellers and our Merchant Services teams to get products uploaded and displayed in the optimal way, so that they are easy to find and have high-quality content (e.g. images, descriptions).

Key Responsibilities

• Engaging with sellers on a regular basis to onboard their content onto the Amazon platform.
• Integrating seller content to the Amazon platform using standard item creation templates, working with European Business Teams
• Work with sellers to gather pain points in the listing process and educating them about the tools and processes which could increase the ease and efficiency with which sellers integrate with Amazon.
• Documenting the issues/roadblocks/friction identified in the listing process during the interaction with the Sellers in a structured and concise manner.
• Correcting and enhancing existing content of products that have high visibility on the Amazon website.

BASIC QUALIFICATIONS

• Bachelor degree (preferably in Computer Science or Business) and 2 to 4 years of relevant working experience
• Advanced computer literacy in Microsoft Office (especially MS Excel) applications
• Excellent communication skills in written and oral English and German with the ability to face external and internal partners in a professional and mature manner.
• Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
• Attention to detail and high capability to work on different projects in parallel
• Creative and analytical problem solver with a passion for operational excellence

PREFERRED QUALIFICATIONS

• Ability to work with IT systems, understand and work with XML feeds, SQL/DW would be an added benefit.
• Other European languages are an advantage