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Griechenland, AthenGerman Speaking Support Agent - Logistics | Work In Greece
Erstellungsdatum 22.01.2026
Key Responsibilities
- Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies.
- Effectively manage and resolve customer complaints to maintain high satisfaction levels.
- Document all customer interactions accurately in our CRM system to ensure comprehensive support.
- Collaborate with logistics and operations teams to provide timely solutions and updates to clients.
- Stay informed about service offerings, industry trends, and company policies to provide accurate information.
Requirements
- Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
- Experience in customer service, preferably within the logistics or supply chain sector, is preferred.
- Strong communication and interpersonal skills, with a focus on customer experience.
- Excellent organizational skills to manage multiple inquiries simultaneously.
- Familiarity with CRM systems and customer support software is beneficial.
- Ability to work independently in a fast-paced environment.
- A commitment to delivering high-quality service and ensuring customer satisfaction.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Health Insurance
- And Much More...
Mercier Consultancy
2 andere Personen sehen sich das gerade an
Erstellungsdatum 22.01.2026
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