Mercier Consultancy Group is seeking a passionate German Speaking Travel Representative to join our team in the tourism industry. In this role, you will be responsible for assisting German-speaking customers in planning and booking their travel arrangements, providing exceptional service to make their travel experiences smooth and enjoyable.
Key Responsibilities- Provide personalized travel advice and support to German-speaking clients across various communication channels.
- Handle travel bookings including flights, accommodations, and tours, ensuring accuracy and client satisfaction.
- Address and resolve client inquiries and concerns in a timely and professional manner.
- Stay updated with travel industry trends, regulations, and promotional offers to inform clients effectively.
- Maintain detailed records of customer interactions using CRM tools for follow-up and service improvement.
Requirements- Fluency in German (spoken and written) is essential; knowledge of English is an advantage.
- Previous experience in the travel or tourism industry, especially in customer service or booking roles.
- Strong communication and interpersonal skills with a client-focused attitude.
- Excellent organizational skills and attention to detail.
- Ability to work efficiently both independently and as part of a team.
- Familiarity with CRM systems and common office software.
- Passion for travel and knowledge of popular travel destinations.
Benefits- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...