German VIP Service support

Erstellungsdatum 15.04.2025

1 haben sich bereits beworben

4.7 out of 5 based on 509 of reviews

We're BrainRocket - an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action-let's get started!

We are looking for a VIP Service Support to support our VIP Account Managers in transferring exceptional service to our high-value customers.

Key Responsibilities:

Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.
Handle emails, calls for documents, escalation and general support
Organise VIP customer database and keep track of high value client milestones, preferences, and activity.
Prepare reports to VIP Account Managers on customer interactions and account status.
Respond to VIP clients' queries, and ensure excellent service and swift resolutions.
Assist with processing VIP transactions (e.g., deposits, withdrawals)
Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.
Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.
Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.
Inform VIP account managers of any unusual behaviours or account issues.
Schedule meetings, handle VIP account documentation, prepare client reports, and maintain records for VIP clients.

Key Requirements:

Previous customer service experience, preferably in a high-end service industry
Fluent in German and English
Ability to manage multiple tasks with accuracy
Ability to work closely with VIP Account Managers and other team members
Discretion in handling sensitive information, ensuring all VIP data is kept secure and confidential.
Evening and night shifts
Ability to handle customer complaints with a positive attitude

Benefits:

Snacks in the Office;
20 / 26 days of vacation per year;
6 days of sick leaves without document required;
Attractive office location and facilities - Brain Embassy office;
Medical insurance for you and your partner;
Sports package;
Birthday, wedding, and newborn gifts;
Languages classes (partially paid by the Company);
Career growth opportunities;
International corporate parties, great team-building events and activities.

Bold moves start here. Make yours. Apply today!

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