German VIP Service Support

Medier isn't just a marketing agency-we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns-we deliver results.
Our philosophy is simple - hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in.

We are looking for a VIP Service Support to support our VIP Account Managers in transferring exceptional service to our high-value customers.

Key Responsibilities:

• Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.
• Handle emails, calls for documents, escalation and general support
• Organise VIP customer database and keep track of high value client milestones, preferences, and activity.
• Prepare reports to VIP Account Managers on customer interactions and account status.
• Respond to VIP clients' queries, and ensure excellent service and swift resolutions.
• Assist with processing VIP transactions (e.g., deposits, withdrawals)
• Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.
• Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.
• Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.
• Inform VIP account managers of any unusual behaviours or account issues.
• Schedule meetings, handle VIP account documentation, prepare client reports, and maintain records for VIP clients.

Key Requirements:

• Previous customer service experience, preferably in a high-end service industry
• Fluent in German and English
• Ability to manage multiple tasks with accuracy
• Ability to work closely with VIP Account Managers and other team members
• Discretion in handling sensitive information, ensuring all VIP data is kept secure and confidential.
• Evening and night shifts
• Ability to handle customer complaints with a positive attitude

Benefits:

• KPIs bonus
• Snacks in the Office;
• 24 days of vacation per year;
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company.

Reshape marketing with us. Let's work!