IT Support Desk Specialist with German

For our location in Rădăuți!

City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT

Our requirements:

• University degree in IT

• Knowledge of Windows operating systems (client)

• Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)

• Basic understanding of IT security and data protection

• Printers and peripheral devices

• Experience with ticket systems (ServiceNow)

• Advanced German language skills (spoken and written)

• Strong service orientation and customer focus

• Willingness to learn new technologies (e.g., AI tools)

Your responsibilities:

• Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system

• Resolving standard issues (e.g., software errors/installations, printer problems, password resets)

• Forwarding complex cases to internal 2nd or 3rd level support

• Documenting all processes and ensuring compliance with SLAs

• Proactive communication with users to ensure high service quality

We offer:

• Attractive salary and Easter/Christmas/Holiday bonuses

• Meal tickets

• Private medical insurance

• Transport paid by the company

• Personal and professional development programs

• Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol

Your Contact

Hanelore Terna-Harand, HR, T +40 372 438 141

About EGGER

We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing - manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.

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