Junior Client Account Manager with German

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking(CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas' operational scope in Poland. It's our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work. .

As a Junior Client Account Manager you will be handling communication with the clients and all involved parties to deliver required level of service.

Junior Client Account Manager with German

Responsibilities:

• Provide support to customers by managing their accounts and queries to ensure expected service level is provided.
• Participate in meetings with clients and third parties to ensure they are satisfied with the service.
• Analyse errors and incidents, implements corrective actions to ensure no errors visible for the clients
• Take part in creation of team's procedures and checklists to ensure there is no discrepancy and gaps in the process.
• Participate in process enhancement to ensure proper delivery of department's target.

Requirements:

• Over 1 years of experience in Fund Services Operations and Alternative Investment Operations, or Government agencies and Client services
• Fluency in English and German (min. B2)
• German language will be a plus
• BA in Finance, Economics, Banking or similar
• Good knowledge of MS Excel
• A proactive, solutions-focused mindset and the ability to work well under pressure.
• Excellent communication skills, with the ability to engage at all levels.
• Strong problem-solving & analytical abilities to troubleshoot and optimise implementation processes
• Attention to details

What we offer:

• Hybrid work mode, 60% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities