L2 Service Desk Agent : German & English speaking

Overview

NSC Global provides global network implementation and support solutions to world-class organizations.

Our goal is to partner with world-class enterprises, helping them to build quality through design, deployment, support, and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

This remote team supports the users of ONE OF THE MOST EXCELLENT AUTOMOTIVE COMPANIES.

However our office is in Debrecen, we welcome new joiners FROM ALL PARTS OF HUNGARY.

Responsibilities

• Providing 2nd level German and English speaking telephonic and remote support to external and internal clients. (PCs, networks, network devices, user settings)
• End-to-end ticket handling (calls/ e-mails/ tickets/ requests/ incidents)
• Solving 2nd level problems in connection with MS Office applications, Windows OS systems, basic networking issues with the help of the knowledge base.
• Forwards more complex problems to next level of support.
• Dispatching tasks
• Administrate, update and log information in the ticket management system.
• Maintains direct contact with the client or ticket owner, informs them about the ticket status.
• Meeting SLAs

Qualifications

Requirements:

• Min. B2 level GERMAN and at least basic ENGLISH
• MS OFFICE (Word, Excel, PowerPoint, Outlook) application knowledge
• Basic WINDOWS OS system knowledge
• service oriented approach
• self-reliance and self-confidence
• problem solving skills
• Willingness to work in 7*24 SHIFT system

What we offer:

• Dynamic and fast-growing company
• Multinational environment
• Professional development opportunities
• Challenges and exciting projects
• Supportive environment
• Outstanding teamwork
• Work-life balance
• Hybrid working opportunity
• Flexible approach
• Treating people with humanity

Please note; only candidates who can speak at least B2 German and basic English will be considered for this position. This team works in a 7*24 shift system.