Lead Cust Exp Specialist with German

Join a team recognized for leadership, innovation and diversity

As a Lead Customer Experience Specialist with German here at Honeywell Industrial Automation, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for leading a team of customer experience professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in our customer service processes. Your strong leadership skills, fluency in German, and passion for delivering outstanding customer service will be essential in building strong customer relationships and driving customer loyalty.

You will report directly to our Customer Experience Supervisor and you'll work out of our Katowice location on a hybrid work schedule. In this role, you will have a significant impact on our customers and the success of our business. You will lead a team of customer experience specialists, providing guidance, support, and training to ensure the highest level of customer satisfaction. You will collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance the customer experience. Your fluency in German will enable you to effectively communicate with our German-speaking customers and provide them with exceptional support.

Key Responsibilities:

• Lead a team of customer experience specialists and provide guidance and support
• Ensure the highest level of customer satisfaction by delivering exceptional customer service
• Collaborate with cross-functional teams to identify areas for improvement in the customer experience
• Develop and implement strategies to enhance the customer experience
• Communicate effectively with German-speaking customers and provide them with outstanding support

Key Requirements:

• Fluency in German and English (min. C1)
• Previous experience in a customer service or customer support role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Knowledge of SAP and customer support tools (nice to have)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShaper
Additional Information

• Category: Customer Experience
• Location: Zelazna 4, Katowice, SLASKI 40-085 POL
• Nonexempt

Global (ALL)