MPS Customer Project Manager - German Speaker

General Information

City

Budapest

State/Province

Budapest

Country

Hungary

Department

PROJECT MANAGEMENT

Date

Tuesday, January 20, 2026

Working time

Full-time

Ref#

20037839

Job Level

Specialist

Job Type

Experienced

Job Field

PROJECT MANAGEMENT

Description & Requirements

About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB FUNCTION

• The Project Management Office (PMO) is responsible for the successful implementation of a new or existing client including the deployment of new hardware and Lexmark's MPS infrastructure.
• The Project Manager will serve as the key interface to large clients during the initiation, planning, executing, and closing phases.
• The Project Manager is responsible for the successful project implementation, including the deployment of hardware and the Managed Print Services infrastructure required to support the customer.
• This position's principal responsibility is to manage assigned projects from the SOW/contract signing through the completion of implementation.

ROLES, RESPONSIBILITIES AND AUTHORITY

• Plan, schedule, monitor, evaluate and direct projects to ensure a complete and satisfactory solution is implemented
• Follow PMO prescribed process, procedures and methodology in the execution of all projects
• Produce a project plan of all phases, activities and tasks necessary for executing the project and manage the project schedule
• Establish a baseline budget, timeline and set of customer expectations at project initiation and manage to that baseline
• Lead the Lexmark Project Manager/Project Coordinator team in the execution of all assigned projects
• Manage the Lexmark Implementation team personnel, ensure all services required by contract are initiated within the established timeline, budget and technical objectives
• Conduct progress reviews with client and team personnel, providing contingency and problem resolution plans as required
• Develop and manage the project's change control procedures
• Assist management in making reality-based decisions regarding the development of timeline and budget in the Pre-Sales process
• Manage scope, budget, margin, and all project resources
• Manage the relationship among client, all team members, and management
• Ascertain (with the team) areas of risk and develop appropriate contingencies
• Project Documentation
• Complete Post-Implementation Checklist and customer feedback
• Produce final documentation on budget and milestone performance
• Transition Customer and contract to Customer Operations Manager for Steady State management
• Conduct Close Out Reviews with implementation team, Client and Director of Operations and his/her management team

KEY METRICS:

• Cost Management Performance - Measured for each project. Actual Implementation costs measured against Planned Implementation costs
• Milestone Management Performance - Measured for each project. Actual key milestone completion dates measured against project launch established projected completion dates
• Customer Satisfaction - Measured for each project. Completion of the Voice of the Customer Rollout Survey by the customer and insights provided by the PM.

KEY DELIVERABLES:

• Customer Launch Meeting
• Weekly Updates to Project Status
• Required Action List
• Communications Plan
• SSOW (Supplier Statement of Work for Install Partners)
• Project Plan
• Asset Registry
• Close Out Review
• Lessons Learned Action Plan Review

EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent
• Project Management certification preferred
• 5+ years experience - preferred in hardware deployments
• Demonstrated experience in managing a project scope, budget, margin and resources
• Past experience working in a role responsible for managing a client relationship
• Excellent written and spoken English and German language

SKILLS

TECHNICAL COMPETENCES:

• Proficiency with Microsoft Office tools: Project, Excel, Word, PowerPoint, Visio
• Excellent Project Management, analytical, problem solving and process management skills in addition to technical attitude

PERSONAL CHARACTERISTICS:

• Excellent communication skills and customer service skills
• Detail oriented
• Self-starter
• Individual must demonstrate a high level of business acumen
• Ability to get along well with diverse personalities-flexible
• Strong leadership skills, ability to direct employees
• Professional demeanor and appearance
• "Hands on" management style-drives team involvement
• High levels of natural and intentional organization capabilities
• Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises

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