Onboarding Specialist DACH - German speaking

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

The Role
The Implementation team at Perk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist who will be responsible to successfully execute and launch the implementations within your portfolio.
As an Onboarding Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the Perk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!
The role of the Onboarding Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Onboarding Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

What you'll be doing:

• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
• Reviewing contracts, optimising resource management and validating process quality
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What we look for:

• Proven track record of successfully managing and delivering projects in an international environment
• Being native or near native in German
• Fluency in English (Written and oral)
• Experience in Implementing products to different clients
• We can consider candidates with great experience in Travel Agency or Training
• Organised and structured way of working, with good capabilities to analyse and deliver recommendations
• Excellent verbal and written communication skills in English
• Able to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly
• Excited by challenges and have a personal drive to make a difference

What'd we'd like but not essential:

• Studies in Project Management
• It will be a plus if works in the travel industry
• Prior experience in a SAAS implementation role

What we always look for:

• Highly organised and possess a high level of administration ability and "can-do" attitude
• Keen eye for detail
• Customer focus
• Culture / team fit
• Passionate
• Calm and can handle pressure
• Smart, fast learner and tech savvy
• Hard Worker, willing to go the extra mile.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.