Onboarding Specialist with German

Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

About the role

To continue our growth, we are looking for a Product Onboarding Specialist with German, to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow up on a regular basis to upsell product features and plan.

How will you make an impact?

• Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify's suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

What makes you a great fit?

• 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree.
• Tech-savvy with an ability to fully understand our software.
• You have a native or near-native level of German and English.
• Availability to work afternoon shifts.
• Experience negotiating and handling commercial conversations with customers in a consultative manner.
• Ability to manage multiple accounts at the same time.
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
• Excellent organisation skills and detail-oriented.
• Fast learner and capable of keeping up with a fast-growing environment.
• Experience in the vacation rental software industry is preferred.

Why you'll love us:

You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

The freedom to work from home.

Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).

Save on meals and transportation! Enjoy our Flexible Remuneration plan.

Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

ES Free Spanish classes.

Boost your earning potential with our referral program that offers paid compensation.

Great culture & working environment with an international team of over 60 different nationalities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.