Online Panel Helpdesk Specialist with German

Company Description

Job Description

Global Service Center Media Measurement (GSC MM) is an operations department located in Sofia - a global centralized Hub working closely with all Media Measurement local and global teams, including Technology and Commercial. The department provides wide range of services, including data and systems quality control, panel helpdesk, data processing and delivery, data analytics, data science and automation.

As an Online Panel Helpdesk Specialist, you will provide technical and administrative support to panelists, which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our German online media research panel.

Key Activities:

• Support (e-mail, telephone) for participants of a German online media research panel
• First level support for assistance with technical problems
• Communication interface between panelists and other internal/external support departments
• Support during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)
• Answer various panelist questions via the panel management platform (e.g. Zendesk)
• Act as a liaison between panel members and the organization, ensuring clear and timely communication
• Collect, organize, and manage data or feedback from panel sessions
• Address any technical issues which arise from the feedback
• Support panelist data maintenance in specific software tools
• Support in optimization of data quality and internal workflows
• Support in maintenance of the panel social media groups (e.g. Facebook)

Required skills and knowledge:

• At least one year of relevant work experience
• Fluent German language skills, both spoken and written (C1/C2 level)
• Technical affinity and ability to convey technical information effectively
• Ability to manage schedules, documents, and communications
• Good knowledge in MS Office (Excel, Word and PowerPoint)
• Good English language skills, both spoken and written
• Experience in customer support (telephone hotline) is considered as advantage
• Experience in basic IT troubleshooting is considered as advantage
• Experience in social media moderation is considered as advantage

We offer:

• Food vouchers € 62
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, expenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee)
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform

In addition:

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day)
• Free Employee Assistance Program (EAP) - confidential counselling for emotional well-being
• Office located close to the city center, easily accessible by public transportation

Qualifications

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion