Operations Team Manager (German)

Welcome to DGI!

With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.

As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

As we expand our business in Europe, we are looking for an Operations (Reservations) Team Manager based in Düsseldorf, Germany. This is a fully remote role to assist our day-to-day running of the Operations Department, with regular travels to the headquarter in Manchester (UK). You will support a team of Business Travel Consultants, promoting our company values and behaviours, culture and work ethic. Primary responsibilities will include:

Ensuring there is a constant and consistent focus on quality of service across their team and that customer service levels are of the highest standards in the industry.

Managing teams to exceed targets and standards through ensuring a coaching culture, supporting team development and challenging under performance.

Being a first point of escalation for price matching, customer issues or feedback, investigating and resolving initially, before looking for opportunities to improve procedures to reduce reoccurrence.

Identifying training needs of team members and work with L&D to provide the necessary support

Managing the workload within the team throughout the day to maximise productivity and achieve SLAs

To be successful in this role you will need:

Excellent written and verbal communication skills in German and English

Team Manager / Team Leader / Assistant Team Manager experience gained in a fast-paced TMC / travel industry environment

Experience working in a corporate travel consultancy role

Good GDS knowledge; Amadeus/Galileo preferable but cross-training can be undertaken

Excellent organisational skills, the ability to work under pressure and prioritize own workload

Strong experience of nett fares, including airpasses and RTW fares preferable

Ability to plan current and future workloads

A "lead by example" work ethic to drive first class customer service from the reservations department with all clients, suppliers and Diversity departments

In return you will receive:

Salary between £36k - £38k EUR plus OTE bonus

32.5 days inclusive of Bank Holidays rising to 33.5 days after 12 months

Option to buy or sell additional annual leave

Healthcare Cash Plan

Pension

Life Assurance

Season ticket loan

Discounted staff travel

Cycle to Work Scheme

Reward scheme and benefits platform

Enhanced Leave and Pay entitlements above Statutory Minimums

If you are interested in the Operations Team Manager Germany role and meet the criteria above, then please get in touch. Our working hours are 8.45am - 5.30pm , Monday - Friday; with 1 weekend shift (either Saturday or Sunday) in every 6 weeks. Our office is based in Manchester City Centre, and this role offers the opportunity for a combination of office and home-working following probation period.

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

Please visit our company LinkedIn page https://www.linkedin.com/company/dgi-travel/ to learn more about us and what we do.

PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.