About the job Quality Analyst German Speaker | Lisbon, Portugal
We are seeking a
German-speaking Quality Analyst to join our growing international team in Lisbon.
RoleThe role focuses on ensuring consistent service excellence through analysis, feedback, and performance monitoring.
Responsibilities- Audit and evaluate communication quality
- Provide targeted feedback and coaching
- Track and report performance metrics
- Identify process improvements
- Support quality alignment initiatives
Requirements- Native/fluent German, with good English (B2+)
- Eye for detail and analytical thinking
- Excellent communication and coaching skills
- QA, BPO, or service quality experience is an asset
Conditions- On-site position (shuttle or transport allowance)
- Base salary 1650 + 9.13/day meal allowance
- Health insurance starting Day 1
- MondayFriday, 9AM6PM
- Training provided