Relationship Management Representative (German Speaking)

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression - all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).

*A select number of positions require full-time in office attendance*

We are looking for a German Speaking Relationship Management Representative to join our Team.

What you'll be doing:

• Provide Clients [Content Creators and/or Business associates] with the best surfing experience possible.
• Provide worldwide clients with support and guidance via live chat, email and/or video calls. Act as point of contact for complaints and escalate issues as appropriate.
• Resolving client complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales
• Building and maintaining profitable business relationships with key Clients.
• Liaise with analytics team to track performance KPIs
• Schedule regular meetings with clients to ensure their targets are met.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs
• Attend Worldwide B2C Trade Shows

What you'll need to be successful:

Must haves:

• Fluent or native German speaker
• Strong command of the English language
• Experience in Business Development / Background in customer service
• Excellent Communication skills; Written & Spoken. Excellent interpersonal and communication skills; Written & Spoken.
• Ability to identify problems/needs & propose solutions
• Proficiency in web-surfing
• Team Player; Ability to work well with a team
• Flexibility to travel

Nice-to-haves:

• Office experience
• Ability to work autonomously
• Any other language will be considered a plus

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you will be exposed to adult content