Reservations Coordinator - German speaking

Are you a customer service wizard with a love for hospitality and a commercial mindset? Then keep reading!

Zoku is a home for business travelers who want to live in a city for anywhere from a few days to a few months. We're not your typical business hotel: we offer a relaxed place to stay, work and meet new people, while helping residents feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

We're also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability. At Zoku, you'll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.

TELL ME MORE
As a Reservations Coordinator you are the primary point of contact for our future residents, creating unforgettable Zoku experiences before they even arrive. You'll handle all communication via phone and email from our Support Office in Amsterdam, ensuring every guest feels supported and excited to stay with us.

You'll engage with fascinating residents, partners, and bookers across all Zoku locations and play a key role in driving sales by converting inquiries into bookings. Get ready to build a loyal fanbase that will be forever devoted to Zoku, ensuring they'll never want to book or stay anywhere else in the city.

You will work from our Support Office in Amsterdam and will report to our Reservations Supervisor.
WHAT WILL YOU DO?
No day looks the same as a Reservations Coordinator... but here's a glimpse of what you can expect:

Delivering Exceptional Customer Service: Provide top-notch service via phone and email to help future residents find their perfect stay and answer all pre-arrival questions.

Financial Administration Expertise: Handle financial responsibilities like a pro! Manage invoices, payments, and generate reports for reservations and revenue optimization, maximizing sales and revenue.

Effective Communication and Coaching: Become the voice of our online booking channels and forge strong relationships with our corporate bookers, all while guiding our Reservations interns and collaboration with our Sales Managers.

Boost bookings and build loyalty: Spot opportunities, upsell stays, and turn every inquiry into a Zoku fan, ensuring that Zoku is always their first choice when booking accommodation.

WHAT'S IN IT FOR YOU?

• A market conform salary package of min € 2,549.66 (based on full-time) in accordance with experience and know-how.
• A personal budget unlocked after 1 year at Zoku to spend on extra days off, Learning & Development, extra cash or discounted vouchers.
• A free night stay for you and your +1 in your first 3 months at Zoku Amsterdam, including dinner & breakfast to experience Zoku as a true guest.
• An extra free night stay for every birthday at any Zoku location for you and your +1 including a delicious breakfast.
• Cool other benefits like an after-work drinks, access to all community events, a Urban Sports Club account, various discounts like 40% discount on F&B for you and 4 friends, plus Employee and Friends & Family rates in all Zoku Locations.
• Several organized volunteering opportunities every year.
• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with.
• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
• A position at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.
• Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Make your daily grind easier!

WE LOVE PEOPLE WHO

• Embrace a service-oriented mindset and consistently go the extra mile to provide exceptional service.
• Radiate positivity and possess an infectious personality.
• Exhibit creativity, enthusiasm, and an open approach to problem-solving.
• Demonstrate superb organizational skills, meticulous attention to detail, and accuracy.
• Thrive on achieving results and are adaptable in a fast-paced environment.
• Possess a genuine passion for hospitality.
• Have experience with OTA's & PMS Systems.

A FEW MUST HAVES

• You have a minimum of 1 year of experience working in hotel reservations/ reception or a service-oriented role.
• You are fluent in English and German; other languages, such as French and Dutch, are a big plus.
• You are an EU resident or have a valid working and living permit for the Netherlands.
• You are fully flexible / no fixed working days/hours.
• You are available full-time