Salesforce CRM Application Support - German Speaker (m/f/d)

Are you an experienced Application Support professional who enjoys working close to Sales, solving complex user requests, and continuously improving digital tools?
Join Siemens and help enable sales excellence at scale!

As part of the Sales Excellence Support team, you will provide high-quality support for Sales and Salesforce-related applications, acting as a trusted partner for sales managers and key users.

Your mission will be...

› Handle application support requests, service requests, and selected incidents

› Manage user access, permissions, and roles across multiple sales tools

› Support sales reporting, data updates, and mass changes

› Maintain and improve process documentation and knowledge articles

› Collaborate closely with sales stakeholders through structured, service-driven communication

› Grow into a Subject Matter Expert for specific sales applications and processes

› Actively contribute to continuous improvement initiatives in Sales Support

We are looking for someone with...

› Fluent German and English (business-level, spoken & written)

› Solid experience in Application Support (Sales / CRM environment preferred)

› Strong service mindset with high focus on user satisfaction

› Excellent communication and problem-solving skills

› Confident handling of multiple requests and stakeholders

› Experience with Salesforce and/or ServiceNow

› Background supporting Sales organizations

› Comfortable working with multiple enterprise IT tools (Microsoft Office)

Why Siemens GBS?

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!