Senior Communication Specialist | Retail Business Support | German

About us

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.
WE CARE for customers, they are part of our DNA.

About the team

We are seeking a creative and dedicated Social Media Campaign Specialist to strengthen our marketing team. In this role, you will be responsible for developing, implementing, and managing innovative B2B and internal campaigns for the Mercedes-Benz Retail Platform and the Social Intranet that engage and inform our target audiences authorized Retailer and MB employees. You are an expert in social media trends and know how to use data-driven insights to maximize campaign success. These will be your tasks and responsibilities:

• Create engaging and compelling content (text, image, video) for the Mercedes-Benz Retail Platform and the Social Intranet, tailored to the respective target audience. This includes writing copy, creating captions, and developing visual concepts.
• Developping and setting up (social media) campaigns 
• Monitor and analyze campaign performance using relevant metrics
• Create regular reports and presentations to communicate campaign progress and results.
• Identify trends and best practices in the social media space and apply them to optimize our strategies.
• Collaborate with internal teams and external partners (e.g., agencies)

This is what we are looking for:

• Completed degree in marketing, communications, or a related field.
• Several years of professional experience in social media marketing, specifically in the development and management of campaigns.
• Solid knowledge of social media platforms, trends, and technologies.
• Excellent written and verbal communication skills in both German and English, with a particular focus on creative writing and copywriting.
• Creativity, innovative spirit, and a strong sense of storytelling.
• Analytical skills and experience using social media analytics tools.
• Being able to have a strategic overview and think on a strategic level.
• Independent, structured, and results-oriented way of working.
• Ability to work in a team and enjoy collaborating in a dynamic environment.

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary: €4.515 gross for 40h/week
• Initial training followed by a buddying program for optimal preparation
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: free bike, public transport, or allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer) 
• Flexible hybrid work model (after onboarding)
• 40 working hours
• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments

Becoming ... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.