Senior Sales and Customer Care Consultant German Speaking @NET-A-PORTER

SENIOR SALES & CUSTOMER CARE CONSULTANT GERMAN SPEAKING NET-A-PORTER & MR PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world's most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER are now seeking a talented Senior Sales & Customer Care Consultant with German language skills to join the team. Some of the essentials for you to know are:

Location: Our DC1 office in Charlton, London

Department Size: 50

Reporting into: Assistant Manager

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you'll be doing:

• Use German and English translation skills both written and verbal, to communicate with our customers on the phone, emails and live chat
• Assist customers to register online and/or to process their orders and product enquiries or faulty goods and returns
• Team leader for colleagues
• Communicate promptly any information to customers about their orders
• Assist customers with any issues with regards to their returns or their orders via emails or by phone
• Promote and lead by example in the active use of order tracker and order database

The type of person we are looking for:

Previous in luxury sales and service in retail

• Excellent written and verbal communication skills. Fluency in a second language is beneficial
• Previous experience in a contact centre environment is beneficial
• Ability to coach and mentor more junior members of the team
• Ability to deal with more complex customer issues.
• Experience with Microsoft packages
• Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Hybrid