Service Analyst (German-Speaking) (Fixed-Term Contract)

NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

We're expanding our team and looking for a German-speaking Service Analyst to join us on a 12-month Fixed-Term Contract. You will support suppliers using NQC's platforms and to carry out essential compliance checks on their submitted information. You'll help suppliers understand and meet international ESG, sustainability, and human-rights standards while providing clear, friendly guidance to improve their compliance and overall experience.

Key Responsibilities

As a Service Analyst, you will be responsible for:

• Providing professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard.
• Carrying out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency.
• Taking ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output.
• Guiding suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback.
• Collaborating with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function.
• Managing your schedule within the team to ensure continuous support coverage and minimal disruption to user experience.
• Maintaining an up-to-date working knowledge of NQC's platforms, services, and workflows to deliver accurate information and effective support.

Requirements

To be successful in this role, you will ideally have:

• Fluent written and spoken German and English (essential).
• Experience in a customer support, service delivery, audit, or compliance environment.
• Strong IT literacy, including Google Workspace / MS Office, with the ability to learn bespoke NQC systems.
• Excellent interpersonal and communication skills, with the ability to support users and explain compliance requirements clearly.
• Strong time-management and organisational skills, with the ability to balance validation targets and live support enquiries.
• Confidence working with detailed information and the ability to maintain high levels of accuracy.
• The ability to manage conflicting demands and maintain professionalism in a fast-paced environment.
• Availability to work the team's core hours: 08:00 - 16:00.

Key Competencies

• Demonstrates consistent motivation, commitment, and professionalism in all situations.
• Communicates clearly and effectively, ensuring understanding when supporting users or explaining compliance requirements.
• Champions NQC's values, acting in a principled, open, and conscientious manner, and constructively challenging unacceptable behaviour.
• Plans and prioritises workload to meet targets, maximise performance, and minimise errors.
• Shows initiative, thinks creatively, and embraces opportunities to improve processes and user experience.
• Works collaboratively across teams, supporting colleagues and contributing to a positive, team-focused environment.
• Maintains strong attention to detail, ensuring accuracy in both supplier interactions and compliance validations.

Benefits

• Hybrid working policy of 60% office-based working

• Salary sacrifice/private pension scheme
• 25 days holiday (Increasing with service) + bank holidays
• Enhanced Maternity and Paternity Leave
• Health Cash Plan
• Learning & Development through Udemy platform
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after 6 months)
• YuLife: employee discounts and wellbeing platform
• Regular company socials & events