Service and Billing Specialist with German

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The UK and EMEA Billing team open the majority of our client accounts and providing our clients with access to our products across multiple platforms. Reporting to the Service and Billing Supervisor you will ensure that all billing requirements are met on each account. You will process renewal contracts and raise the relevant invoices, along with any account amendments and credit notes.

What you'll do:

• Perform new customer checks, open accounts, and set up product access.
• Apply pricing and fees and process account amendments (name, address, branch).
• Quality-check and approve credit notes and manual invoices; investigate and resolve root-cause issues.
• Load and review invoicing files and resolve exceptions.
• Monitor DPR license renewals and update systems accordingly.
• Manage daily workloads and ensure KPIs, SLAs, and compliance standards are met.
• Support audits and maintain accurate process documentation.
• Identify process and system improvement opportunities.
• Be an expert in the OLCS work queue and support other OLCS tasks.
• Train new or less experienced colleagues; act as a go-to person for queries.
• Support Month End activities and assist with prioritisation.
• Monitor phone coverage and provide team performance updates.
• Complete monthly reports (DPR, price audit, GTM finance for WD2).

Qualifications

What you'll bring:

• 1+ year of experience in billing, finance operations, customer service or a similar administrative role.
• Experience working with invoicing systems, account maintenance, or data processing
• University degree in Finance, Business Administration, Economics, or related field
• MS Excel skills (VLOOKUP/XLOOKUP, pivot tables, data checks)
• Experience with Oracle or other ERP/CRM billing system
• Fluent German
• Good English

Additional Information

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and book.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, a birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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