Service Contracts Administrator with German (all genders)

Job Title
Service Contracts Administrator with German (all genders)

Job Description

As a Service Contracts Administrator with German you'll play a key role in managing service contracts and ensuring smooth operations for our customers. In this role, you'll handle everything from tracking equipment returns and service requests to maintaining accurate installed base records and supporting automated processes.

If you're detail-oriented, organized, and ready to deliver exceptional service, we'd love to hear from you!

In Customer Service - the most multi-language department - you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Your role

• Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules;
• Ensuring service information accessible by sorting and filing documents/forms;
• Creating and/or supporting the automated creation of Installed Base records in the Installed Base management system, based upon validated data from the BIUs or from other validated sources, this can include Multivendor, 3rd Party Products & Non-medical products;
• Monitoring the automated Installed Base maintenance processes via exception reports to ensure that changes have been executed completely and accurately;
• Carrying out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process;
• At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures;
• Creating, renewing & terminating service contracts and extended warranties;
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information;
• Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes;
• Connecting the correct installed based products;
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests;
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers;

You're the right fit if:

• You have a minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent;
• You know English and German on min. B2 level (spoken and written);
• You have analytical & problem-solving mindset with the ability to identify improvement opportunities;
• You have the professional experience in fields related to in customer service, supply chain or accounting operations would be an asset;
• You enjoy having direct contact with customers and keep a high standard of communication;
• You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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