Service Coordinator - German Speaking

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and high-energy X-ray technologies.
Role Summary

The role is based in Redhill.

We are seeking a German speaking and detail-oriented Service Coordinator to join our team. In this pivotal role, you will be responsible for coordinating the day-to-day operations of our field service team across EMEA, ensuring timely and consistent customer support and service delivery.

Responsibilities

• Coordinate daily field service activities including engineer job allocation, planned maintenance, and customer quotations.
• Manage service-related tasks in our ERP system (D365), including service order creation, maintenance scheduling, and quotation issuance.
• Oversee non-project-related installations from sales booking to customer invoicing and service handover.
• Liaise with external out-of-hours call centres and ensure smooth handovers from overnight shifts.
• Maintain regular communication with internal stakeholders: field service engineers, key account managers, contract managers, supply chain, technical support, and partner managers.
• Collaborate with overseas distributors for planned and ad-hoc service works, including purchase order creation and documentation.
• Generate and follow up on time & material quotations; plan works upon receipt of purchase orders.
• Ensure timely closure of service calls and accurate posting of service orders to correct cost and inventory locations.
• Drive all service transactions through the ERP system, including inventory and RMA processing.
• Provide cover for other service coordinators during absence or sickness.
• Maintain accurate service documentation and support the development of scalable systems and processes.
• Monitor and report on service KPIs in line with management targets.
• Prepare reports for senior management as required.
• Support continuous improvement initiatives and contribute to service excellence

Qualifications

• Minimum 3-5 years' experience in a similar coordination or service administration role.
• Fluent in German and English (essential).
• Experience with Microsoft Dynamics 365 (D365) is highly desirable.
• Proficiency in Microsoft Office and Microsoft CRM.
• Strong organisational and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join Us?

At Rapiscan Systems, you'll be part of a team that's making a real impact on global security. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to cutting-edge technology solutions.