Service Desk Agent - Proactive Solutions- German Speaker

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a Service Desk Agent - Proactive Solutions with German, you provide essential support to Goodyear's connected fleets after service activation. By acting as the primary point of contact and coordinating with internal and external teams, you ensure high-quality service, efficient issue resolution, and excellent customer experience.

What You'll Do

• Act as the single point of contact for Goodyear Proactive Solutions fleets after telematics installation and activation.
• Receive, log, prioritize, diagnose, and resolve customer issues/requests (first and second level support).
• Follow up with customers and resolver groups to ensure transparency and timely resolution.
• Use remote diagnostic tools and live support systems to identify and resolve technical issues.
• Maintain accurate documentation of all requests, issues, resolutions, and workarounds.
• Monitor service performance and escalate or follow up on unresolved issues.
• Ensure services meet established quality standards for reliability, usability, and performance.

What You'll Bring

• 3-5 years' experience in customer support, technical support, or related client-facing roles.
• Bachelor's degree or equivalent experience in a relevant field.
• Fluency in English and German (written and spoken).
• Strong IT skills; experience with databases, ticketing systems, or workflow tools (SAP, EDW, Cloud).
• Knowledge of ITIL practices (ITIL Foundations preferred) and quality assurance concepts.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a team environment, with a proactive and customer-focused mindset.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.