Job DescriptionWe are seeking a proactive and organized
Service Dispatcher to join our team. In this role, you will be responsible for the daily planning, coordination, and support of service activities, ensuring timely and efficient delivery of services to our customers. If you thrive in a fast-paced environment, excel at communication, and enjoy problem-solving, we'd love to hear from you.
Brief Job Description: - Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts, corrective actions, emergency calls, warranties, start ups
- Assure the execution of all the controls prescribed by I.T.C.
- Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area
- Control and constantly improve efficiency and productivity of CEs in the assigned area
- Cooperate with Service Sales teams to achieve sales objectives
Qualifications: - School Background: secondary technical school or university degree
- Language skills: Native in MU local language (Dutch); Good English
- Technical / Functional skills:
- Minimum 3 years working experience in customer service area
- Computer Literate: Office associated programs, ERP systems
- Able to manage people and coordinate/run projects, manage change and stress
- Well organized and able to work under pressure
Additional / Preferred Qualifications: - Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)Time Travel Needed: #LI-LJ1