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Bulgarien, SofiaService Sales Desk Professional with German
Erstellungsdatum 12.11.2024
1 haben sich bereits beworben
Department: Professional Services
Employment Type: Permanent
Location: Bulgaria, Sofia
Description
The Services Sales Desk Professional is responsible for supporting the Services teams and managing on behalf of them opportunities, quotes, resource requests and other entities in Salesforce and Certinia.
Responsibilities
- Tracking the full lifecycle of Services bookings.
- Collaborating with Sales, Services, Finance, Operations, and Legal to enable the progressing of opportunities and contracting of professional services.
- Responsible for maintaining Salesforce CRM/CPQ and Certinia PSA.
- Developing, monitoring, and following up on reporting with Professional Services management and other team members to ensure data is being maintained properly related to key pipeline and project metrics.
- Coverage of work hours in CET time zone and during peak times around month/quarter end.
Skills, Knowledge & Expertise
- 2+ years of experience in field service/professional service/customer success or similar organization
- Good experience with Salesforce CRM.
- Experience with Certinia (Financial Force) is a plus.
- Experience with Salesforce CPQ is a plus.
- Good experience with Microsoft Office.
- Good written and oral skills to communicate directly with stakeholders in German.
- German language - level B2 or higher.
- English language - level B2 or higher.
- Rigorous, organized, autonomous in your work.
- Experience working in multinational environment.
- Strong analytical and problem-solving skills.
- Attention to detail.
- Ability to work both independently and in a team.
- Ability to work under pressure and manage tight deadlines.
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