Squad Lead/Product owner - German speaking - 4887E

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

The Product Owner & Squad Lead role combines customer-facing product ownership with hands-on squad leadership. The position acts as a key link between customers, service providers, and internal IT teams, while ensuring the stable and efficient operation of multiple squads.

Product Owner / Bridge Responsibilities

• Act as the primary interface between customers and the organization
• Maintain regular communication with customers, including status calls and alignment meetings
• Translate customer questions, requests, and complaints into clear, actionable solutions
• Represent the company towards customers during service escalations
• Perform provider management activities:
  
  • Daily interaction with service providers and their teams
  • Monitoring and analysis of KPIs and service metrics
  • Supporting the resolution of complex or escalated provider-related issues
  • Acting as a single point of contact (SPOC) between customers and providers
• Manage financial aspects, including budget-based forecasting
• Participate in incident management calls at management level when required
• Fulfil change supervisor duties (INP), planned approximately once per month
• Prepare analyses, reports, and action plans for management
• Coordinate and align activities with other organizational units (e.g. Tribe Leads, Chapter Leads, SRE, Service and Delivery roles)
• Ensure effective communication and alignment between internal and external stakeholders

Squad Lead Responsibilities:

• Lead and manage dynamically organized squads (typically 8-10 members)
• Take end-to-end responsibility for the performance and results of the squads
• Ensure the stability, reliability, and efficiency of IT services and infrastructure
• Conduct regular one-on-one meetings and performance reviews to support team development
• Foster a collaborative, inclusive, and high-performing team culture
• Ensure adherence to Agile principles and ways of working
• Promote continuous improvement through feedback and retrospectives
• Assign the right team members to incidents, change requests, and service requests based on skills and expertise
• Monitor operational KPIs and service levels
• Provide technical guidance and support, ensuring best practices in system administration, networking, and security
• Support architectural design and review of infrastructure solutions
• Stay up to date with emerging technologies and industry trends
• Act as the main point of contact between the squad and other stakeholders (e.g. Product Owners, other squads, senior management)
• Communicate progress, risks, and solutions clearly to all relevant stakeholders
• Work closely with other IT teams and Product Owners to align squad activities with business objectives

Qualifications

• Fluent English and German language skills (C1 level)
• Strong ITIL foundation, with extensive hands-on experience in IT service management
• In-depth understanding of the German healthcare industry, including regulatory and operational specifics
• Solid knowledge of quality, legal, and information security standards
• Proven customer management and stakeholder engagement skills, with the ability to build long-term, trust-based partnerships
• Deep expertise in incident management, particularly within frontend services (e.g. Citrix environments)
• Advanced team coordination and leadership skills, with experience managing mid-sized, cross-functional teams
• Working knowledge of Agile methodologies and ways of working

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.