TaaS Control Tower Analyst - German Speaker

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a TaaS Control Tower Analyst with German, you help keep Goodyear's connected fleets running smoothly. By monitoring alerts, coordinating services, and supporting daily operations, you ensure efficient workflows, quality service, and a strong customer experience.

What You'll Do

• Monitor fleet alerts and service workflows within the GMC platform
• Coordinate with fleets and service partners to ensure timely actions
• Approve or reject service jobs based on data accuracy and requests
• Plan and confirm vehicle availability for scheduled interventions
• Track, follow up, and resolve delayed or incomplete service jobs
• Arrange breakdown and roadside assistance with internal/external teams
• Provide L1 technical support and remote diagnostics for telematics units

What We're Looking For

• Bachelor's Degree
• Experience in customer support, call center, or client-facing roles
• Strong organizational, prioritization, and workflow management skills
• Excellent communication, problem-solving, and teamwork abilities
• Fluency in German and English (written and spoken)
• Advanced Microsoft Excel skills and experience with ticketing/workflow tools
• Background in planning, scheduling, transport, or technical environments (preferred)

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.