Team Lead Account Management (German speaking) (m/f/d)

Company Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
Job Description

You'll connect with the role if you enjoy...

• Leading, motivating, and developing a team of 4 Account Managers (and managing a team of 4 Customer Success Managers for an interim period)
• Ensuring revenue contribution, building account plan strategy, implementing cross-sell and up-sell action plans.
• Monitoring the existing business, tracking retention metrics (gross retention) and client satisfaction metrics (NPS, usage, value), putting in place corrective actions when needed
• Acting as the escalation point and as the executive sponsor to support your team with strategic and or complex customers
• Sharing insights, results and forecast with senior management
• Stakeholder management and cooperation with onboarding and support teams, with marketing and product as well as with the other sales departments (revenue operation, sales engineers, new business and partner business)

Qualifications

To connect with ecosio it is important to have...

• Experience leading an account management team, focused on expansion
• Track record of success in a B2B SaaS environment on an international level
• Fluent English and German skills

And nice to have...

• Experience leading a customer success team focused on retention
• Previous experience working in the ERP /EDI / e-invoicing field
• Fluency in additional languages, especially French, Spanish and Italian

Additional Information

By connecting with us you will experience...

• Our remote-first culture lets you work remotely from one of our designated countries
• Flexible working hours to suit your schedule and priorities
• Annual personal development budget to invest in conferences, courses, or career coaching
• Home office allowance to create a workspace that fits your needs
• Regular events and trips to connect, celebrate, and have fun with the team
• Workations of up to 90 days per year within the EU, combining travel and productivity
• Wellbeing support, including mental health resources and employee assistance programs
• Additional country-specific benefits based on your location

Sounds like a connection that works? Then apply now and we will get in touch soon!

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking

HERE