Teamcenter PLM Support Specialist (with German)

Teamcenter is the backbone of our innovation, connecting people and processes across functional silos with a digital thread that drives efficiency and creativity. From its intuitive user interface, Teamcenter empowers our teams worldwide to collaborate and bring groundbreaking products to life. Your expertise will directly enable our engineers and product developers to leverage this powerful system to its fullest potential.

Your Impactful Role:

As our Teamcenter PLM Support Specialist, you will be the go-to expert for our internal users, playing a critical role in maintaining the smooth operation of our Teamcenter environment. Your responsibilities will include:

• Being the Single Point of Contact (SPoC): You'll be the primary expert for incident management, providing swift and effective solutions for our Siemens Teamcenter users.

• Proactive System Monitoring: Keep a watchful eye on various Siemens Teamcenter servers to identify and address potential issues before they impact our users.

• Comprehensive Incident Management: Take ownership of incidents from creation to resolution, including:

o Documenting, categorizing, and meticulously processing all incoming user requests.

o Conducting thorough error analysis and implementing effective incident handling.

o Collaborating with 2nd level support teams by accurately escalating and tracking unsolved issues.

• Exceptional Customer Communication: Provide regular status updates and clear, concise solutions for our users, ensuring a positive and informed experience.

• Diligent Logging and Tracking: Accurately log all incoming inquiries into our ticketing system, maintaining a clear record of support activities.

• End-to-End Responsibility: Own the incident lifecycle, from initial report to successful completion, ensuring user satisfaction.

What You Bring to the Team:

We're looking for a proactive and detail-oriented individual with a passion for technology and customer success.

• Educational Background: A degree in Business Administration, Computer Science, Business Informatics, or a comparable qualification/training.

• Professional Experience: At least 2 years of hands-on professional experience, ideally in a support or IT-related role.

• Language Proficiency: Excellent written and verbal communication skills in both German and English, enabling effective interaction with both business and technical stakeholders.

• Core Competencies: A strong work ethic, a collaborative team spirit, a customer-centric approach, and a proactive initiative to solve problems.

• Learning Agility: A demonstrated ability to quickly grasp new customer support processes and techniques.

• Analytical Prowess: Strong analytical skills and a proven ability to diagnose and resolve complex technical issues.

• Communication & Collaboration: Excellent communication skills and a natural inclination to be a team player.

• Self-Motivated: Proactive and self-motivated, with a drive to continuously improve and learn.

• Adaptability: Eagerness and ability to quickly learn and master Corporate, Division, and Facility-specific applications, technologies, and terminology.

• Bonus Points: Prior experience supporting customers with application software and hardware problems is a significant advantage!

About us

We're Siemens, a collection of great minds who are all making the future. You could be one of us!

Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization. Software and R&D play a crucial role at Siemens. In Brasov, Cluj-Napoca and Bucharest we have a competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds