Technical Support Specialist (German Speaking) | Netherlands

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development!

We're seeking a Technical Support Specialist, German Speaking, to join our dynamic Client Experience (CX) team at Degreed in the Netherlands. In this role, you'll engage directly with clients to ensure swift and effective resolution of technical issues, playing a crucial role in shaping client satisfaction and retention.

As a Technical Support Specialist, you'll be a problem-solver and trusted advisor, making a tangible impact on our clients' success and the overall Degreed experience. You'll report to the Manager, International Technical Support and work in a hybrid capacity from the Netherlands, with the expectation to join our office in Leiden at least once a week.

We're looking for someone who takes ownership of creating smooth client journeys, consistently focuses on solutions and accountability, and approaches every day with professionalism, positivity, and a drive to elevate the client experience. Participation in scheduled weekend rotations is required to ensure we maintain consistent client support.

Key Skills

• 2+ years of experience in a SaaS product environment.
• 3+ years in technical customer support or help desk roles.
• Experience with APIs, integrations, or webhooks.
• Language Proficiency: Professional fluency in English and German, including native/fluent skills in speaking, listening, reading, and writing.
• Adaptability: Ability to quickly learn and support new software applications; works well in dynamic environments, adapting to changing priorities and client needs effectively.
• Clear Communication: Strong written and verbal communication skills; adept at simplifying technical concepts for non-technical users.
• Conflict Resolution: Ability to defuse frustration and inspire confidence while guiding clients through resolutions.
• Analytical Problem-Solving: Excellent at analysing issues and delivering quick, effective solutions.
• Collaboration & Independence: Capable of working independently, as part of a team, and cross-functionally to enhance client support and product improvement.
• Client-Centric Mindset: Prioritize the client's needs while balancing organizational goals.
• Empathy & Patience: Demonstrate patience and empathy while delivering exceptional client experiences, ensuring users feel understood, supported and valued.
• Time Management: Skilled at prioritizing and managing multiple cases to ensure timely and high-quality resolutions.
• Attention to Detail: Ensures accuracy in troubleshooting, documentation, and communication to minimize errors and misunderstandings.

Key Responsibilities

These responsibilities reflect the foundation of your role; they do not prescribe or restrict other tasks as assigned and are subject to change at any time. This role is dynamic and offers opportunities to grow, contribute to broader team initiatives, and help shape an exceptional team and client experience:

• Deliver Client Support: Provide prompt, high-quality technical support to Degreed clients by phone, email and chat, owning tickets from first response through to resolution.
• Document & Share Solutions: Accurately record issues and resolutions; contribute to our Knowledge Centre with clear, helpful articles.
• Diagnose & Resolve Problems: Analyze issues, research solutions, and resolve technical challenges tailored to each client's needs.
• Escalate When Needed: Recognize when cases need escalation and route efficiently to appropriate team members.
• Stay Current: Keep up with product updates and team processes to support clients with the latest knowledge.
• Champion Client Experience: Listen actively, show empathy, and turn client challenges into positive experiences.
• Collaborate & Improve: Work cross-functionally and participate in team initiatives to drive continuous improvement.
• Support Onboarding: Help onboard and train new team members, sharing best practices and fostering team growth.
• Manage Priorities: Monitor ticket queues, prioritize urgent issues, and manage your time effectively.
• Proactive Support: Identify potential client challenges early and offer solutions before issues escalate.

Compensation

We are committed to fair and equitable compensation practices.

The total pay range for this role is € 40,000 - € 43,000.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

Diversity & Inclusion - We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
Growth Mindset - Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
Collaboration - The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you'll be part of a community that values learning, collaboration, and meaningful impact. If you're passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you'll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

Accessibility & Accommodations - We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
Fair Hiring Practices -In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
E-Verify Participation - Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you're applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:

• Global Privacy Notice
• GDPR Compliance Details

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

Degreed will never:

• ❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
• ❌ Request sensitive personal or financial information in unsolicited communications.
• ❌ Offer jobs requiring upfront payments or promising unrealistic returns.

Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.