Trader Support Officer (German-speaking)

Trader Support Officer (German-speaking)

We are looking to hire a fluent German speaking Trader Support Officer to join our growing team in a hybrid work mode based in our Limassol office. The successful candidate will be the first point of contact for prospective and existing clients of The Trading Pit and will also provide support to internal teams as needed. You will deliver exceptional customer service via live chat, email, and phone, while assisting with technical and account-related queries.

Languages Required:

Fluency in German and English (both written and spoken) is mandatory. Knowledge of any additional languages will be considered a strong plus.

Work Arrangement:

Hybrid (partly remote, partly onsite in Limassol, Cyprus)

Working Hours: 9.00AM - 6. 00 PM AND 12:00 PM - 9:00 PM (Cyprus time)

Responsibilities:

• Respond promptly and professionally to client queries via live chat, email, and phone.
• Deliver accurate and clear information about our products and services.
• Support clients in German- speaking markets with onboarding, technical issues, and trading platform usage.
• Manage and verify KYC documentation and onboarding procedures.
• Maintain accurate client records within the CRM system.
• Collaborate with internal departments to resolve client issues efficiently.
• Handle affiliate agreements and monthly commissions, including contract drafting, performance tracking, and commission processing.
• Provide localized support tailored to the German-speaking markets.
• Translate website and marketing materials into German.

Requirements:

• Fluent in German - mandatory.
• Fluent in English - both written and spoken - mandatory.
• At least 1 year of experience in a Customer Support role, preferably in the financial industry.
• Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advantage.
• Excellent troubleshooting, communication, and problem-solving skills.
• High level of computer literacy, including proficiency in Microsoft Office tools.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Customer-oriented mindset with a proactive, positive attitude.
• Willingness to work on public holidays.
• Residing in or willing to relocate to Limassol, Cyprus.

What We Offer:

• Competitive salary based on experience and qualifications
• Hybrid work model (home + office) in Limassol
• Career growth opportunities and ongoing professional development
• Continuous training and hands-on experience with modern technologies
• 21 days of annual leave + 6 days of sick leave
• Work anniversary gift & birthday half-day off
• Digital onboarding and full support during induction
• Supportive, international team - with local colleagues for in-person collaboration
• Opportunities to attend and support local events with our partners and clients