Travel and Expenses Specialist with German (hybrid, Timisoara)

Job Title: Travel and Expenses Specialist with German (hybrid, Timisoara)

City: Timisoara

State/Province: Timis County

Posting Start Date: 4/8/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Responsibilities
• Receive and respond to all incoming Travel and Expense queries via phone call /chat/SFDC/mail from affiliates on a day-to-day basis within the given language scope
• For complex queries, investigate, capture and record them and if necessary forward to T&E Team Lead for support resolving them. Inform the customer of the answer to their initial query.
• Log calls, query details and the response given to the query
• Log complaints and escalate to T&E Team Lead
• Monitoring of Backlog and proactively follow up with Team Leaders / Account Head
• Support agents in resolving complex queries captured and recorded by T&E Representatives
• Meet dashboard metrics related to T&E process
• Provide problem resolution tools and aids
• Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
• Interface and co-ordinate problem determination and resolution with appropriate support personnel
• Comply with the quality assurance procedures - perform quality audits
• Perform full case management for requests/problems received
• Concur management: Intake of Concur change requests, change request test execution, provision of elevated roles within Concur
• SOX control execution
• Training material maintenance and update
• Rejected payment process management
• Support local payment processes
• Training support for GL reconciliation process
• Corporate card process management (applications, terminations, delinquency, reconciliations)
• Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels
• Perform problem analysis, trending and reporting, including root cause analysis for contact management
• Monitoring training for new joiners and cluster training; ensure that the detailed process-training plan is followed and provide regular updates.

͏

Critical skills required
• Foreign languages skills:
• Advanced English language skills (written, reading and spoken)
• Advanced German language skills (written, reading and spoken)
• Excellent domain knowledge - Travel & Expense / Customer Services / Quality initiatives;
• Very good verbal/written communication skills
• Focused on process improvements
• Problem analysis and problem solving
• Strong customer focus orientation
• Team spirit
• Ability to work with MS Office software packages (Excel and PPT especially)

Internal to Wipro
• Proactivity: assume responsibility, actively involved
• Ability to work with numbers and large amount of information
• Ability to keep tight deadlines, Planning and organizing capacity

͏

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

͏

͏

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Travel & Exp(Transactional Accting Serv).

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.