VIP Executive- German Speaking

About the role:

We are looking for a German-speaking VIP Executive to join our growing VIP team and help deliver a proactive, personal, and relationship-led experience to our high-value and high-potential customers.

This role is ideal for someone who enjoys building strong customer relationships, identifying opportunities early, and creating a high-quality customer experience that goes beyond reactive support. You will manage your own portfolio of VIP and pre-VIP customers, drive proactive communication, and play an important role in retention, reactivation, and player development.

Your main responsibilities will be:

• Manage and develop relationships with an assigned portfolio of VIP and high-potential customers
• Build trust and maintain regular, personalised communication across relevant channels, including email, phone, WhatsApp, Telegram, and live chat
• Identify early VIP potential and support the development of customers into the VIP journey
• Monitor player activity, engagement, churn signals, and reactivation opportunities
• Take proactive action based on customer behaviour, preferences, and value indicators
• Deliver a high level of personal service and relationship management tailored to each customer
• Execute retention actions, personalised offers, rewards, and engagement initiatives within the agreed framework
• Coordinate with Customer Support, CRM, Payments, Risk, and other internal teams to resolve issues efficiently
• Maintain accurate customer notes, preferences, and account insights to ensure continuity and quality in communication
• Escalate sensitive, high-risk, or commercially important cases when needed
• Ensure all activity is handled in line with responsible gaming, AML, compliance, and internal procedures

What we expect from you:

• Experience in VIP, customer service, retention, account management, sales, or another relevant customer-facing role
• Fluent German and English, both written and spoken
• Strong communication skills and a natural ability to build rapport and trust
• Proactive mindset with strong ownership and attention to detail
• Good commercial awareness and genuine interest in retention and customer loyalty
• Ability to manage multiple priorities in a fast-paced environment
• Additional language skills are considered a plus
• Previous iGaming experience is a strong advantage

Additional expectations:

• This is not a 9-5 role and requires flexibility outside standard working hours when needed
• Some travel will be required in connection with events and VIP-related activities
• Availability outside standard office hours may occasionally be expected depending on customer or business needs

What we offer:

• A low-bureaucracy environment built on trust, autonomy, and ownership
• Competitive salary aligned with market benchmarks
• Flexible working hours
• Hybrid work model
• Wellbeing and sports compensation
• Extra paid vacation days to support rest and long-term sustainability
• Paid sick leave
• Company merchandise

*Specific information about perks & benefits for the country can be found under locations

Locations Estonia , Cyprus Remote status Hybrid