Warranty Coordinator with German

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge - explore the opportunity and apply below!

Your mission

As a Warranty Coordinator with German, you will drive the operational efficiency of our domestic technical team by managing the end-to-end lifecycle of maintenance plans and claim processing. You will serve as a proactive link between our technical experts and the market, ensuring that customer fleets remain operational through precise planning and diligent administrative support. In this fast-paced commercial environment, your goal is to deliver a consistently high level of service by adapting swiftly to client needs and maintaining the integrity of our warranty processes.

Perfect First Step in Your Career: This role is an ideal starting point for ambitious professionals or recent graduates looking to launch their career in an international business environment. We offer a supportive atmosphere where you can develop technical coordination skills, master SAP and gain hands-on experience in stakeholder management within a global industry leader.

Key responsibilities

To be successful in this role, you will be responsible for:

• Contract & Order Management: Overseeing the full cycle of order fulfillment (internal and external) and managing maintenance contracts for customer equipment within the SAP system.
• Warranty & Claims Coordination: Acting as the central point of contact for processing and coordinating warranty claims between our dealer network and manufacturing factories.
• Logistics & Handover Support: Managing the logistical aspects of the equipment handover process to ensure seamless delivery and execution.
• Stakeholder Communication: Maintaining continuous, high-quality communication with sales representatives, customers, and vendors to ensure smooth sales operations and timely solutions.
• Process Optimization: Identifying opportunities for workflow improvements and actively supporting the implementation of more efficient administrative practices.
• Performance & Safety: Executing defined KPI targets while strictly adhering to safety procedures, including proactive reporting of hazards to maintain a secure working environment.
• Customer Service Excellence: Providing top-tier support to both internal and external partners, constantly seeking ways to enhance the overall customer experience.

What we are looking for

The ideal candidate meets the following criteria:

• Experience: Relevant experience in a similar function, with a proven track record of managing stakeholders at various levels.
• Language Skills: Very strong command of German is essential, as you will be in daily cooperation with the Hiab branches in Germany and Austria. Proficiency in English (written and spoken) is also required for internal communication.
• Technical Proficiency: Professional competency in Google Workspace (Slides, Sheets, Docs, Gmail). While not mandatory, prior experience with SAP is a significant advantage.
• Business Acumen: A solid understanding of business operations, including KPIs and customer success criteria, with the ability to turn data into actionable improvements.
• Soft Skills: Strong interpersonal and communication skills, a "pioneering" mindset, and the ability to drive change while remaining a reliable partner for our customers.
• Mindset: You are a self-motivated individual with a high attention to detail and a "caring" approach toward both internal and external clients.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

Working at Hiab means being part of a team that puts people first. We've built an environment where you can do your best work while maintaining a great quality of life.

• "Employees First" Philosophy: We live our Scandinavian values every day-think flat hierarchies, open doors, and genuine respect for everyone's contribution.
• Work-Life Harmony: We offer hybrid work options and flexible hours, allowing you to balance your professional and personal life effectively.
• Growth & Education: We support your continuous learning with exclusive discounts for studies at WSB Merito University.
• Commuter Support: To make your daily routine easier, we offer subsidies for parking spaces near our Gdańsk office.
• Stay Active Your Way: Your well-being matters to us. Choose the fitness path that suits you best with either a MultiSport or Medicover Sport card.
• Health & Security: We take care of our team with private medical care and a comprehensive group life insurance plan.
• Team Spirit: We enjoy spending time together! You can look forward to regular company events and celebrations, including our annual Christmas party.

Ready to apply?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.

If you are excited about this opportunity, please submit your CV in English now! A cover letter is not required.

We Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com