Accounts Receivable Manager with German Language skills

Think Global, Work Local with Maersk Global Service Centre!

Are you ready to join an organization on an industry-defining journey? At Maersk, we are a global business with 100,000 employees across 130 countries, and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries - and we are still growing. We'll soon be opening our newest GSC in central Warsaw, supporting our growing customer base and commitment to operational excellence.

Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment where they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of experts around the world, where you are valued for who you are and rewarded for what you bring.

About the Role:

As Accounts Receivable Manager, you will manage and lead the end-to-end execution of O2C processes, overseeing a team of at least 15 members. Your responsibilities will include ensuring the fulfilment of AR responsibilities and KPIs, fostering Maersk's core values to build a highly engaged and motivated workforce, and assisting the OTC lead in resourcing, performance management, and forecasting.

You will monitor and drive payment applications and collections for customers with overdue invoices, creating visibility models to analyse trends and root causes to improve daily processes. Handling customer and internal escalations, performing regular reviews of KPIs and SLAs, and driving systems implementation and standardization will be key parts of your role. Identifying automation opportunities to reduce costs and enhance outcomes will also be crucial.

Effective collaboration with different functions in upstream teams and taking ownership of both happy and unhappy flows will be essential. You will work with regional finance teams to maintain the financial health of the region from an AR context, develop strategies for collections and cash flow improvement, and deliver working capital improvement and customer outcomes in sync with monthly and annual targets.

Your role will involve deep dives into chronic overdue accounts to implement solutions, conducting customer visits when necessary, and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders. Flexibility to handle different products and brand portfolios will be important, as will your ability to drive effective collaboration and engagement with third-party financial service providers.

Who are we looking for?

• Proficiency in German and English: Strong communication skills in both languages for handling business correspondence and customer interactions.

• Leadership and Team Management: Experience in managing and leading a team, ensuring fulfilment of AR responsibilities and KPIs, and fostering a motivated workforce.

• Advanced Accounts Receivable Expertise: Extensive knowledge of AR processes, including payment applications, collections, and handling overdue invoices.

• Analytical and Strategic Skills: Ability to create visibility models, analyse trends, identify root causes, and develop strategies for collections and cash flow improvement.

• Problem-Solving and Systems Implementation: Experience in complex problem-solving, driving systems implementation, standardization, and identifying automation opportunities.

What We Offer You:

Join our Maersk Global Service Centre (GSC) in Poland and be part of a global leader in shipping and logistics, where your career can truly take off! You will receive world-class training, a work buddy, and all the support you need to become successful.

We offer you a competitive salary, a permanent contract of employment (UoP), comprehensive private medical care, a Multisport card, fruits, and a brand-new city centre location in Warsaw.

At Maersk, you'll have access to international career opportunities, professional development programs, and leadership training to help you grow. We foster a diverse and inclusive workplace where employees feel valued and supported.

Our teams work in a collaborative pattern working standard office hours Monday to Friday with flexible work arrangements, paid parental leave, and a strong commitment to sustainability, innovation, and corporate social responsibility. Maersk provides a modern and rewarding work environment. Be part of a company that values your contributions, recognizes your achievements, and offers long-term stability.

Are you ready to play your part in this?

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].