Accounts Receivable - Senior Process Associate - German -Remote Poland

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Accounts Receivable - Senior Process Associate -German - Remote Poland !

The AR Specialist will handle collections and account resolution with customers of delinquent accounts, provide customer service, perform cash application and assist in resolving customer disputes

Responsibilities

• Review aging reports and initiate calls to customers with past-due balances to arrange for payment.

• Track payment status on customer invoices and answer questions regarding problems with their accounts.

• Advise customers of necessary actions and strategies for debt repayment.

• Record information about financial status of clients and status of collection efforts.

• Confer with customers via telephone to resolve payment status and reasons for potential overdue payments.

• Perform daily cash application and clearing activities

• Resolve customer complaints, disputes and research account discrepancies; analyze receivables data for customers.

• Create credit notes

• Forecast cash collections, evaluating and raising issues to appropriate internal and external contacts.

• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.

• Communicate with the team about the activity of daily operations to meet deadlines efficiently.

Qualifications

Minimum qualifications

• Good knowledge of German, min. B2

• Communicative level of English

• Good MS Office (especially MS Excel) knowledge

• Analytical thinking and ability to learn quickly

Preferred qualifications

• High motivation and willingness to learn

• Ability to work under time pressure

What can we offer?

• Attractive salary

• Stable job offer - employment contract

• Various trainings (initiating, soft skills)

• Possibility of development

• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates .

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.