Polen, WroclawPolen, Wroclaw


Erstellungsdatum 07.02.2024

Application Specialist with German

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

What impact you can make

You will play a vital role in incident, change and request management, thereby ensuring smooth operations and contributing to the overall effectiveness and success of the organization.

Role and Responsibilities
  • Incident management
    • monitoring of issues in the functioning of the platform P2.0 (the product of our partner)
    • initial analysis
    • addressing appropriately to find a solution
    • documentation of the case by creating a ticket in HPESM tool
    • coordination of activities, proper updating of the ticket including documentation of the solution and business impact

  • Change management
    • in case of a change order - agree on details
    • coordination, documentation of the event by creating a ticket in HPESM tool including all needed documentation as fallback plan, test documentation etc.
    • support during implementation (monitoring, health checks)

  • Request management
    • monitoring of incoming requests
    • processing and providing feedback to requestor

Required Skills and Experience
  • Unix/Windows, SQL basics, Oracle
  • ITIL
  • Command of spoken and written English and German (at least B2)
  • Well-developed soft skills: responsibility, active and constructive interaction with colleagues on the project, account project management and the customer / business partner - both, technical and managerial (from client side: product owners, organizational cell management, technical team leads)

Our Offering

  • Wellbeing programs & work-life balance - integration and passion sharing events
  • Private medical and dental care
  • Benefits platform - shopping, cinema, sport etc.
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
  • Courses and certifications e.g. Google Cloud, AWS, ITIL
  • Conferences and Expert Communities
  • Gift packages for special occasions: Easter, Christmas, Children's Day
  • Appreciation for seniority: additional days off, Jubilee gifts
  • Remote working or commuting allowance
  • Charity and eco initiatives
  • Flexible working hours

    If you have any questions, please contact our recruiter: Karina

    We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website:

Let's grow together.

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