Associate- Dispute Resolution OTC with German

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & German speaking).

As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements

What you will be doing?

• Resolve customer disputes in a timely manner, backed by appropriate documentation.
• Communicate resolutions to customers clearly and professionally.
• Coordinate queries with relevant internal departments.
• Analyze root causes of disputes and implement corrective actions.
• Maintain accurate dispute records and track resolution progress.
• Contribute to the accuracy of customer master data.
• Escalate unresolved issues to appropriate teams or managers.
• Proactively support and collaborate with other team members.
• Ensure compliance with policies and deliver quality checks and process improvements.
• Maintain operational documentation and provide process training when needed.
• Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

What will you need to be successful?

• Fluent German and English (spoken and written).
• This can be your first corporate experience after university - recent graduates welcome!
• A young, dynamic mindset with strong motivation to grow in the corporate world.
• Intermediate Excel skills (nice to have)
• Experience with SAP (advantage), GetPaid, EDI, or ESKER (nice to have)

At Smith+Nephew we offer

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

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