Billing & Data Analyst with German

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

What you will do:

• Review customer data, based on available documentation like contracts, Account Management team or internal systems and make sure the billing and contact details are correct

• Correct customer data in the system upon investigation, including setting up proper invoices and issuing credit notes if necessary
• Send customer notification letters regarding billing changes and implementation of those changes into the ERP
• Contact customers by phone and email regarding missing data
• Track all necessary actions and work with internal Premier and Account Management teams to obtain proper information
• Review customer outstanding balances and providing statement of accounts

Who you are:

Successful candidate is a team player and independent problem-solver. You are curious and look to correct root causes to prevent future service and financial impact. You have a knack for numbers, are very outcome oriented, and have strong prioritization skills. You have an excellent understanding of accounting practices and reconciliations. You are analytical, problem-solving, self-motivated, detail oriented and collaborative.

• Demonstrate strong organisation skills and strong attention to detail with a dedication to accuracy
• Experience in working as a Billing Specialist or in a similar role within Invoicing area - at least 3 + years
• Demonstrate ability to multi-task and work at a fast pace
• Demonstrate ownership and independency at work
• Proficient in Microsoft Office applications in particular Excel
• Proficient English is required plus proficient German

We are offering 6 months fixed term contract with the with the possibility of extending the contract.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.