Booking Advisor, F/M/NB - German Market, Long-Term/Fixed-Term Contract

Job Description

The Disneyland Paris Difference:

• A unique working environment: Immerse yourself in an international environment with countless opportunities.
• Structured working hours: Enjoy consecutive days off and overtime pay.
• Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
• Convenient accommodation: Housing close to our parks, subject to availability.
• Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
• Exclusive access: Enjoy our parks and the Disney+ platform.
• And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more here.

Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!

Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market.

Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:

• Identifying the needs of visitors and travel agents.
• Advising and informing them in German and/or English.
• Provide personalized sales solutions.

Your daily tasks:

• Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
• Available positions: Permanent contracts (From April and from June 2025), Fixed-term contract (from July 2025 to March 2026)
• Next integration dates: April 1st 2025, June 2nd 2025, July 1st 2025
• Work schedule:
  • Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
  • Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
• Compensation: Fixed + variable remuneration.

Advantages of Working at Disneyland Paris:

• Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
• Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
• Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
• Multicultural environment: Improve your language skills in a diverse workplace.
• Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
• Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.

Is this position for you?

• Are you interested in Customer Relations across different media (phone, email, social networks)?
• Are you a good listener and able to provide friendly solutions?
• Are you motivated by sales goals?
• Are you comfortable using computer tools?
• Experience in sales or customer relations would be an asset

Language requirements:

• German: C1/C2
• English: C1/C2
• French: B1

Ready to bring the Disney magic to life? Apply now!

Additional Information

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.
Please include your most recent resume.
Positions are Long-Term and Fixed-Term
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