Ci2C Senior Collection Analyst - German Speaking

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

JOB PURPOSE:

Deliver collection management services to CHC (Consumer Healthcare) Europe as per their respective Service Level Agreements (SLAs)

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claims management activities
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Opella policies and guidelines
• Participate in continuous improvement initiatives

KEY RESULTS/ACCOUNTABILITIES

Operation

• Deliver collection management services to CHC Europe for Opella entities within CHC perimeter as per their respective Service Level Agreements
• Collection Management services:
• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process
• Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Opella policies and guidelines
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts
• Build, document and transfer Core Model process knowledge (Level 6/7) relating to collections management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS

• Head of Customer Invoicing to Cash Processing
• Credit management & collections lead

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Role model/coach to junior analysts

Background

• Graduate degree in accounting or finance
• 2-3 years' experience in Collections Management preferably in an international multicultural environment
• Fluent in English and German

Key Dimensions

• The Senior Collection Analyst reports to Ci2C Collection Team Lead and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.

#LI-CHC #LI-ONSITE

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers