Client Implementation Coordinator (German / Dutch speaking)

Welcome to DGI!

With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.

As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

We are looking for a native German or Dutch speaker to be our Client Implementation Coordinator. This role will manage the successful implementation of services to new clients as well as new solutions and service configuration to existing clients. It will suit an established Implementation Coordinator, or a highly experienced Business Travel Consultant looking to use their client-relationship skills in a different capacity. Core areas of responsibility will include:-

• Working to a structured process for implementing new accounts, including requirement gathering, client set-up, system testing, client training, go live and after-care support
• Working across business areas to coordinate delivery, bringing together activities from Operations, Finance, IT, Sales/Account Management and other teams into a single implementation plan
• Completing Client Implementation support requests within the agreed SLA
• Participating in implementation meetings to discuss the implementation process, gather requirements, report on progress, recommend improvements and solve challenges
• Participating in new business presentations and supporting Business Partners by providing an overview of the implementation process
• Training key client personnel on how to access DGI services via webinars, workshops or 1-2-1 sessions

Job requirements:

• Native in Dutch / German and English (both written and spoken) is essential
• Ability to multitask, plan, prioritise and manage time effectively in a dynamic environment
• Experience coordinating implementations for business travel customers in the European market
• Concur Travel Configuration Experience is preferrable
• Self-motivated with demonstrable energy and personal discipline
• Project management and experience within a TMC environment (with knowledge of GDS / Galileo) would be hugely beneficial

In return you'll receive:

• Competitive salary up to £36k pending experience
• 23.5 days holiday (plus bank holidays) rising to 24.5 days after 12 months
• Option to buy or sell additional annual leave
• Healthcare Cash Plan
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme
• Reward scheme and benefits platform
• Enhanced Leave and Pay entitlements above Statutory Minimums

If you are a native German/ Dutch speaker, interested in the Client Implementation Coordinator role, then please get in touch. Our working hours are 8.45am - 5.30pm, Monday - Friday. The role will be based at either our central Manchester office on a hybrid pattern (3 days in the office), or from home (UK) depends on your location.

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

Please visit our company LinkedIn page https://www.linkedin.com/company/dgi-travel/ to learn more about us and what we do.

PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.